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Support Team Hours and Holiday Schedule
Support Team Hours and Holiday Schedule
Alexander Brewington avatar
Written by Alexander Brewington
Updated this week

Our Support Team is available via Live Chat inside of Megaphone, Monday through Fridays from 4am-9pm Eastern Time. You can also reach us via email at support-megaphone@spotify.com where we have a two business day response time.

2022 Holidays:

Closed with No Support*:

December 23, 2022 - Christmas Eve

December 26, 2022 - Christmas Day observed

2023 Holidays:

Closed with No Support*:
Monday, January 2nd (observed) - New Year's Day
Monday, January 16th - Martin Luther King Day
Monday, February 20th - President’s Day
Monday, May 29th - Memorial Day
Monday, June 19th - Juneteenth
Tuesday, July 4th - Independence day
Monday, September 4th - Labor Day
Monday, October 9th - Indigenous people day
Friday, November 10th (observed) - Veterans Day
Thursday, November 23rd - Thanksgiving Day
Friday, November 24th - Day after thanksgiving
Friday, December 22nd (observed) - Christmas Eve
Monday, December 25th - Christmas Day

2024 Holidays:

Closed with No Support*:

Monday, January 1st - New Year's Day

Monday, January 15th - Martin Luther King Day

Monday, February 19th - President's day

Monday, May 27th - Memorial Day

Wednesday, June 19th - Juneteenth

Thursday, July 4th - Independence day

Monday, September 2nd - Labor Day

Monday, October 14th - Indigenous Peoples' Day

Monday, November 11th - Veterans Day

Thursday, November 28th - Thanksgiving day

Friday, November 29th - Day after thanksgiving

Tuesday, December 24th - Christmas Eve

Wednesday, December 25th - Christmas Day

*We have 24/7/365 monitoring of the platform for health regarding hosting and ad server delivery. In case of an outage we will have emergency, Priority 1 support per compliance with Megaphone's SLA. 

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