Our Support Team is available via Live Chat inside of Megaphone, Monday through Fridays from 4am-9pm Eastern Time. You can also reach us via email at support-megaphone@spotify.com where we have a two business day response time.

Closed with No Support*:

December 23, 2022 - Christmas Eve

December 26, 2022 - Christmas Day observed

Closed with No Support*:
Monday, January 2nd (observed) - New Year's Day
Monday, January 16th - Martin Luther King Day
Monday, February 20th - President’s Day
Monday, May 29th - Memorial Day
Monday, June 19th - Juneteenth
Tuesday, July 4th - Independence day
Monday, September 4th - Labor Day
Monday, October 9th - Indigenous people day
Friday, November 10th (observed) - Veterans Day
Thursday, November 23rd - Thanksgiving Day
Friday, November 24th - Day after thanksgiving
Friday, December 22nd (observed) - Christmas Eve
Monday, December 25th - Christmas Day

Closed with No Support*:

Monday, January 1st - New Year's Day

Monday, January 15th - Martin Luther King Day

Monday, February 19th - President's day

Monday, May 27th - Memorial Day

Wednesday, June 19th - Juneteenth

Thursday, July 4th - Independence day

Monday, September 2nd - Labor Day

Monday, October 14th - Indigenous Peoples' Day

Monday, November 11th - Veterans Day

Thursday, November 28th - Thanksgiving day

Friday, November 29th - Day after thanksgiving

Tuesday, December 24th - Christmas Eve

Wednesday, December 25th - Christmas Day

*We have 24/7/365 monitoring of the platform for health regarding hosting and ad server delivery. In case of an outage we will have emergency, Priority 1 support per compliance with Megaphone's SLA.