Our Support Team is available via Live Chat inside of Megaphone, Monday through Fridays from 9a-9p ET. You can also reach us via email at support-megaphone@spotify.com where we have a 1-2 day business day response time.

2021 Holidays:

Closed with No Support*:
January 1, 2021 - New Year's Day

January 18, 2021 - Martin Luther King Day

February 15, 2021 - President’s Day

May 31, 2021 - Memorial Day

June 18, 2021 - Juneteenth observed

July 5, 2021 - Independence Day observed

September 6, 2021 - Labor Day

October 11, 2021 - Indigenous Peoples’ Day

November 11, 2021 - Veterans Day

November 25, 2021 - Thanksgiving Day

November 26, 2021 - Day After Thanksgiving

December 24, 2021 - Christmas Eve

December 27, 2021 - Christmas Day observed

*We have 24/7/365 monitoring of the platform for health regarding hosting and ad server delivery. In case of an outage we will have emergency, Priority 1 support per compliance with Megaphone's SLA. 

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