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Support Team Hours and Holiday Schedule
Support Team Hours and Holiday Schedule
Alexander Brewington avatar
Written by Alexander Brewington
Updated over a week ago

Our Support Team is available via Live Chat inside of Megaphone, Monday through Fridays from 4am-9pm Eastern Time. You can also reach us via email at where we have a two business day response time.

2022 Holidays:

Closed with No Support*:

December 23, 2022 - Christmas Eve

December 26, 2022 - Christmas Day observed

2023 Holidays:

Closed with No Support*:
Monday, January 2nd (observed) - New Year's Day
Monday, January 16th - Martin Luther King Day
Monday, February 20th - President’s Day
Monday, May 29th - Memorial Day
Monday, June 19th - Juneteenth
Tuesday, July 4th - Independence day
Monday, September 4th - Labor Day
Monday, October 9th - Indigenous people day
Friday, November 10th (observed) - Veterans Day
Thursday, November 23rd - Thanksgiving Day
Friday, November 24th - Day after thanksgiving
Friday, December 22nd (observed) - Christmas Eve
Monday, December 25th - Christmas Day

*We have 24/7/365 monitoring of the platform for health regarding hosting and ad server delivery. In case of an outage we will have emergency, Priority 1 support per compliance with Megaphone's SLA. 

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