Our Support Team is available via Live Chat inside of Megaphone, Monday through Fridays from 4am-9pm ET. You can also reach us via email at support-megaphone@spotify.com where we have a two business day response time.

2022 Holidays:

Closed with No Support*:
January 3, 2022 - New Year's Day

January 17, 2022 - Martin Luther King Day

February 21, 2022 - President’s Day

May 30, 2022 - Memorial Day

June 20, 2022 - Juneteenth observed

July 4, 2022 - Independence Day observed

September 5, 2022 - Labor Day

October 10, 2022- Indigenous Peoples’ Day

November 11, 20212 - Veterans Day

November 24, 2022 - Thanksgiving Day

November 25, 2022 - Day After Thanksgiving

December 23, 2022 - Christmas Eve

December 26, 2022 - Christmas Day observed

*We have 24/7/365 monitoring of the platform for health regarding hosting and ad server delivery. In case of an outage we will have emergency, Priority 1 support per compliance with Megaphone's SLA. 

Did this answer your question?