Our Support Team is available via Live Chat inside of Megaphone, Monday through Fridays from 9a-9p ET. You can also reach us via email at support@megaphone.fm where we have a 1-2 day business day response time.

Our team observes the following holidays/time away and is unavailable via Live Chat or email during these dates:

2019 Holidays:

Closed with No Support*:
-Christmas Eve/Christmas Day: December 24th, 25th
-
New Years Eve/New Years Day: December 31st and January 1st

Additionally, we will have delayed response times/abbreviated schedules on the following:
-
Monday, December 23: Open 9a-5p ET
-Thursday, December 26: Open 9a-9p ET with delayed responses
-Friday, December 27: Open 9a-1p ET with delayed responses
-Monday, December 30: Open 9a-5p ET

2020 Holidays:

Closed with No Support*:
-MLK Jr. Day: January 20th
-
President's Day: February 17th
-
Memorial Day: May 25th
-Independence Day: July 4th
-Labor Day: September 7th
-Indigenous Peoples' Day: October 12th
-
Thanksgiving Day/Day After Thanksgiving: November 26th and 27th
-
Christmas Eve/Christmas Day/Day After Christmas: December 24th, 25th and 26th
-
New Years Eve/New Years Day: December 31st and January 1st

*We have 24/7/365 monitoring of the platform for health regarding hosting and ad server delivery. In case of an outage we will have emergency, Priority 1 support per compliance with Megaphone's SLA. 

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